At Evenero.com, we are committed to providing you with a smooth and satisfactory experience. We understand that sometimes things don’t go as planned, so we offer a flexible refund policy to ensure that you are confident in using our services.

1. 100% Money-Back Guarantee

We stand by the quality of our products and services. If you are not fully satisfied or if the product is not used as intended, you are eligible for a 100% money-back guarantee within 14 days of your purchase. This guarantee applies as long as the service or product has not been used in any way that deviates from its intended purpose.

To request a refund under our money-back guarantee, please contact our support team here within 14 days of your purchase, and we will process your request promptly.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The refund request must be made within 14 days of the original purchase date.
• The product or service must not have been used beyond its intended purpose or in any way that violates our Terms of Use.
• Coupons or discounts applied to your purchase will be factored into the refund amount.

If your refund request is approved, the funds will be returned via the original payment method used during the purchase process.

3. Non-Refundable Items

Certain situations may result in a non-refund. These include:

• The product or service has been used for its intended purpose and is fully functional.
• Any product or service that has been customized or altered by the user.
• Refund requests made after the 14-day period.
• Issues related to coupon misuse or expired coupons.

Please note that the refund policy does not apply to any fees related to payment gateway transactions, as these fees are non-refundable by third-party payment providers.

4. Coupons and Discounts

If you used a coupon or discount during your purchase, the refund will reflect the amount paid after the coupon was applied. Coupons cannot be redeemed for cash and cannot be applied to subsequent purchases once refunded.

5. Processing Refunds

Refunds will be processed within reasonable time, around 14 days, after approval. Once processed, the refund may take additional time to appear on your payment statement, depending on your bank or payment provider.

If you have any questions regarding the status of your refund, you can reach out to our support team at our support site here.

6. How to Request a Refund

To request a refund:

1. Contact us here with your order number and the reason for your refund request.
2. Our team will review your request and notify you of the approval or denial of your refund.
3. If approved, the refund will be processed, and the credit will automatically be applied to your original method of payment.